Frequently Asked Questions

Standard delivery within South Africa takes 2-5 business days. Express delivery options are available at checkout for faster shipping.

We offer a 30-day return policy on all products. Items must be unused and in original packaging. Contact our team to initiate a return.

Yes! All our glasses come with a comprehensive 12-month warranty covering manufacturing defects and frame damage.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local South African payment methods including EFT and Snapscan.

Our smart glasses are compatible with both iOS and Android devices. Download our companion app from the App Store or Google Play for full functionality.

We ship to all major cities and towns across South Africa via trusted courier partners. You'll receive tracking information via email once your order ships.

Yes, we ship to select international destinations. International shipping rates and delivery times vary by location. Contact us for a quote on your destination.

Why Choose Opticus Visio

We Look After Our Customers

Your satisfaction doesn't end at checkout. We're committed to ensuring you have the best experience with our products.

Direct Owner Access

Contact the owner directly — no call centres, no bots. Get personalized support from someone who cares about your experience.

After-Sales Service

We stand behind every product we sell. Our dedicated support team is here to help with any questions or concerns.

12-Month Warranty

Every product is covered for 12 months. We protect your investment with comprehensive warranty coverage.