Frequently Asked Questions
Orders & Shipping
How long does delivery take?
South Africa: 10–18 business days after order processing. Delivery is completed locally via The Courier Guy, PUDO, or Pep where available. International: 10–20 business days. Express shipping via DHL Express Worldwide (1–3 business days after dispatch) is available at an additional cost.
Do you ship internationally?
Yes, we ship worldwide. International customers may be liable for import duties or VAT upon arrival, which are not included in our prices.
Will I receive a tracking number?
Yes. Once your order has been dispatched, you will receive a tracking number by email.
Our Process
Are you a dropshipping company?
No. We order directly from our supplier, then receive, inspect, and carefully package every product ourselves before dispatching it to you. This ensures every order meets our quality standards.
How long does processing take?
Orders are typically processed and dispatched within 1–3 business days after payment is confirmed.
Products & Technology
What can Opticus Visio AI glasses do?
Our smart glasses are equipped with AI-powered features including an integrated camera, real-time audio, and connectivity to your smartphone — all in a sleek, wearable design. Specific features vary by model.
Are the glasses compatible with my phone?
Our glasses are compatible with both Android and iOS devices. Please check the individual product page for specific compatibility details.
What is the battery life?
Battery life varies by model and usage. Please refer to the individual product page for detailed battery specifications.
Returns & Warranty
What is your return policy?
We offer returns on eligible items. Please visit our Refund Policy page for full details.
What does the warranty cover?
Our warranty covers manufacturing defects and hardware malfunctions under normal use. It does not cover accidental damage, water damage, misuse, or normal wear and tear.
How do I make a warranty claim?
Email us with your order number and a clear description of the issue. We will guide you through the next steps. You may be required to return the product for inspection. Return shipping costs for valid warranty claims will be covered by Opticus Visio.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Yoco, EFT, and Bank Deposit.
Is my payment secure?
Yes. All transactions are processed through secure, encrypted payment gateways to protect your personal and financial information.
Contact
How do I get in touch?
Visit our Contact page for our details. We aim to respond to all enquiries within 1–2 business days.